Delivery & Refund Policy

Delivery

Processing Time

Orders are processed within 1-7 business days after payment confirmation. You will receive an email notification once your order has been dispatched.

Shipping Times

Delivery times vary depending on your location and chosen shipping method. Estimated delivery times will be displayed at checkout. Please note that these are estimates and delays may occur due to circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the weight of your order. Free shipping may be available on qualifying orders — check our website for current promotions.

International Shipping

We ship to selected international destinations. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Order Tracking

Once your order is dispatched, you will receive a tracking number via email so you can monitor your delivery.

Refund Policy

Returns

We accept returns within 14 days of delivery, provided the item is unused, in its original condition, and in its original packaging. To initiate a return, please contact us through our website with your order number and reason for return.

Non-Returnable Items

Certain items cannot be returned, including sale items, gift cards, and perishable goods. This will be clearly indicated on the product page.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos and your order number. We will arrange a replacement or full refund at no additional cost.